Policies:

Please find the following policies on this page:

1. Privacy Policy
2. Accessibility Statement
3. Website Terms and Conditions of Use
4. Refund Policy

Please scroll down to access all policies.

Privacy Policy

Who we are

Our website address is: https://hutanohealthcare.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

 If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Accessibility Statement

At Hutano Healthcare Services Ltd, we are committed to ensuring that our services, communication, and environments are accessible to all — including people of all abilities, backgrounds, and needs.

We strive to remove barriers and create inclusive care experiences for our clients, staff, and partners across South Dublin and Bray.

Our Commitment Includes:

• 🔹 Providing services that are inclusive and adaptable for individuals with physical, sensory, cognitive, or mental health needs
• 🔹 Offering support workers and healthcare assistants trained in person-centred, accessible care approaches
• 🔹 Ensuring clear communication methods, including written, verbal, and visual formats, to meet diverse needs
• 🔹 Making our website easy to navigate and compatible with screen readers and assistive technologies
• 🔹 Listening to feedback and making reasonable adjustments whenever possible to accommodate accessibility requests.

Need Assistance?

If you have any difficulty accessing our services, materials, or information — or if you require specific accommodations — please don’t hesitate to contact us.

📧 info@hutanohealthcare.com
📞 087 235 8014

We are always working to improve and welcome feedback to help us better serve everyone.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG 2.2 guidelines, and have made the site accessible to the level of AAA. This site’s contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also:

• Used the Accessibility Wizard to find and fix potential accessibility issues
• Set the language of the site
• Set the content order of the site’s pages
• Defined clear heading structures on all of the site’s pages
• Added alternative text to images
• Implemented color combinations that meet the required color contrast
• Ensured all videos, audio, and files on the site are accessible

Requests, issues, and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organisations managing team:

• info@hutanohealthcare.com
• 0872358014

Website Terms and Conditions of Use: 
Hutano Healthcare Services Ltd
Effective Date: October 2025

Please read these Terms and Conditions (“Terms”) carefully before using the website operated by Hutano Healthcare Services Ltd (“we”, “our”, “us”). By accessing or using our website (the “Site”), you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the Site.

1. About Us

Hutano Healthcare Services Ltd is a healthcare staffing and domiciliary care provider based in Dublin, Ireland. We provide Registered Nurses, Healthcare Assistants, Support Workers, and Cleaners to clients in private homes, residential homes, nursing homes, and hospitals throughout South Dublin and Bray.

2. Website Use

This Site is intended for informational purposes only. By accessing or using the Site, you agree to:

• Use the website in accordance with all applicable laws and regulations.
• Not misuse or interfere with the website’s operation or security.
• Not use the Site for any unlawful or harmful purpose.
• Not reproduce, copy, or distribute content from the website without our written permission.

3. Accuracy of Information

We strive to ensure all information on this Site is accurate and up to date. However, we do not warrant or guarantee the completeness, accuracy, or reliability of any content or materials provided on the Site. All content is subject to change without notice.

4. Employment & Job Listings

Information about job opportunities on this website is for general guidance only. Submission of an application or CV does not guarantee employment. All roles are subject to availability, candidate eligibility, successful interview, reference checks, Garda vetting, and relevant training or qualifications (e.g., QQI Level 5 for HCAs).

5. Intellectual Property

All content, graphics, logos, and materials on this website are the intellectual property of Hutano Healthcare Services Ltd unless otherwise stated. You may not copy, reproduce, or use any content from the Site for commercial or public use without prior written consent.

6. Links to Third-Party Sites

This website may contain links to external websites for your convenience. We are not responsible for the content, accuracy, or privacy practices of third-party websites and do not endorse any products or services they may offer.

7. Privacy

Your use of this Site is also governed by our [Privacy Policy], which outlines how we collect, store, and use your data in compliance with the General Data Protection Regulation (GDPR) and Irish data protection laws.

8. Limitation of Liability

Hutano Healthcare Services Ltd will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Site, even if we have been advised of the possibility of such damages.

9. Indemnity

You agree to indemnify and hold harmless Hutano Healthcare Services Ltd and its affiliates, employees, and partners from any claims, damages, liabilities, or expenses resulting from your misuse of the website or violation of these Terms.

10. Changes to These Terms

We may update or modify these Terms and Conditions at any time without notice. Your continued use of the Site after such changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Ireland. Any disputes arising from the use of this Site will be subject to the jurisdiction of the Irish courts.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us:

📧 Email: info@hutanohealthcare.com
📞 Phone: 087 235 8014
📍 Based in Dublin, serving South Dublin and Bray

Refund Policy

Hutano Healthcare Services Ltd
Effective Date: October 2025

At Hutano Healthcare Services Ltd, we are committed to delivering high-quality care services with professionalism and compassion. We understand that situations may change, and we strive to treat all refund requests fairly and transparently.

This policy outlines the terms and conditions under which refunds may be issued for services purchased directly from us by private clients.

1. Eligibility for Refund

Refunds may be issued under the following circumstances:

• ✅ Prepaid Services Not Delivered – If care services were prepaid but not delivered due to cancellation by Hutano Healthcare Services Ltd or the client with appropriate notice.
• ✅ Service Cancellations with Sufficient Notice – If you cancel a booking at least 24 hours in advance, you may be eligible for a full or partial refund depending on the circumstances.
• ✅ Unsatisfactory Service – In rare cases where services delivered fall significantly below the expected standard and the issue is reported within 24 hours, a partial refund or credit may be offered after review.

2. Non-Refundable Situations

We reserve the right not to offer refunds in the following situations:

• ❌ Same-day or less than 24-hour cancellations by the client
• ❌ Client unavailability upon staff arrival for scheduled care
• ❌ Services fully delivered according to the agreed schedule and scope
• ❌ Situations outside our control (e.g. weather delays, hospital admission, or emergency client events not communicated in time)

3. How to Request a Refund

To request a refund, please contact our office within 48 hours of the scheduled service with:

• Your name and contact details
• Date/time of service
• Reason for the refund request
• Any supporting information or documentation

📧 info@hutanohealthcare.com
📞 087 235 8014

We aim to review and respond to all refund requests within 7 working days.

4. Refund Method

Approved refunds will be issued using the original payment method unless otherwise agreed. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

5. Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, you may submit a formal complaint to our office. We are committed to resolving all concerns in a fair, respectful, and timely manner.

END